/* Support Portal Styles */

.support-portal {
    min-height: calc(100vh - 80px);
    padding: 3rem 0;
    background: var(--bg-light);
}

/* Authentication Section */
.auth-section {
    max-width: 500px;
    margin: 2rem auto;
}

.auth-container {
    background: white;
    border-radius: 16px;
    box-shadow: var(--shadow-lg);
    overflow: hidden;
}

.auth-tabs {
    display: flex;
    border-bottom: 2px solid var(--border-color);
}

.auth-tab {
    flex: 1;
    padding: 1rem;
    background: none;
    border: none;
    font-size: 1rem;
    font-weight: 600;
    color: var(--text-light);
    cursor: pointer;
    transition: var(--transition);
    border-bottom: 3px solid transparent;
}

.auth-tab.active {
    color: var(--primary-color);
    border-bottom-color: var(--primary-color);
}

.auth-tab:hover {
    background: var(--bg-light);
}

.auth-form {
    padding: 2.5rem;
    display: none;
}

.auth-form.active {
    display: block;
}

.auth-form h2 {
    margin-bottom: 1.5rem;
    color: var(--text-dark);
    font-size: 1.75rem;
}

.form-group {
    margin-bottom: 1.5rem;
}

.form-group label {
    display: block;
    margin-bottom: 0.5rem;
    font-weight: 500;
    color: var(--text-dark);
}

.form-group input[type="text"],
.form-group input[type="email"],
.form-group input[type="password"],
.form-group input[type="tel"],
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 0.875rem;
    border: 2px solid var(--border-color);
    border-radius: 8px;
    font-family: inherit;
    font-size: 1rem;
    transition: var(--transition);
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--primary-color);
}

.form-group label input[type="checkbox"] {
    width: auto;
    margin-right: 0.5rem;
}

.forgot-link {
    float: right;
    color: var(--primary-color);
    text-decoration: none;
    font-size: 0.9rem;
}

.forgot-link:hover {
    text-decoration: underline;
}

.auth-divider {
    text-align: center;
    margin: 1.5rem 0;
    position: relative;
}

.auth-divider::before {
    content: '';
    position: absolute;
    top: 50%;
    left: 0;
    right: 0;
    height: 1px;
    background: var(--border-color);
}

.auth-divider span {
    background: white;
    padding: 0 1rem;
    position: relative;
    color: var(--text-light);
}

.sms-login {
    margin-top: 1.5rem;
    padding-top: 1.5rem;
    border-top: 1px solid var(--border-color);
}

.sms-login p {
    text-align: center;
    color: var(--text-light);
    margin-bottom: 1rem;
}

/* Dashboard Section */
.dashboard-section {
    max-width: 1200px;
    margin: 0 auto;
}

.dashboard-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 2rem;
    background: white;
    padding: 1.5rem 2rem;
    border-radius: 12px;
    box-shadow: var(--shadow);
}

.dashboard-header h1 {
    margin: 0;
    color: var(--text-dark);
    font-size: 2rem;
}

.dashboard-tabs {
    display: flex;
    gap: 0.5rem;
    margin-bottom: 2rem;
    flex-wrap: wrap;
    background: white;
    padding: 1rem;
    border-radius: 12px;
    box-shadow: var(--shadow);
}

.dashboard-tab {
    padding: 0.75rem 1.5rem;
    background: none;
    border: 2px solid var(--border-color);
    border-radius: 8px;
    font-size: 1rem;
    font-weight: 500;
    color: var(--text-dark);
    cursor: pointer;
    transition: var(--transition);
}

.dashboard-tab:hover {
    background: var(--bg-light);
    border-color: var(--primary-color);
}

.dashboard-tab.active {
    background: var(--primary-color);
    color: white;
    border-color: var(--primary-color);
}

.dashboard-content {
    display: none;
    background: white;
    padding: 2.5rem;
    border-radius: 12px;
    box-shadow: var(--shadow);
}

.dashboard-content.active {
    display: block;
}

.dashboard-content h2 {
    margin-bottom: 1.5rem;
    color: var(--text-dark);
    font-size: 1.75rem;
}

/* Tickets List */
.tickets-filter {
    display: flex;
    gap: 0.5rem;
    margin-bottom: 1.5rem;
    flex-wrap: wrap;
}

.filter-btn {
    padding: 0.5rem 1rem;
    background: var(--bg-light);
    border: 1px solid var(--border-color);
    border-radius: 6px;
    font-size: 0.9rem;
    cursor: pointer;
    transition: var(--transition);
}

.filter-btn:hover,
.filter-btn.active {
    background: var(--primary-color);
    color: white;
    border-color: var(--primary-color);
}

.tickets-list {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.ticket-card {
    background: var(--bg-light);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    padding: 1.5rem;
    transition: var(--transition);
    cursor: pointer;
}

.ticket-card:hover {
    box-shadow: var(--shadow);
    transform: translateX(5px);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: start;
    margin-bottom: 1rem;
}

.ticket-id {
    font-weight: 600;
    color: var(--primary-color);
    font-family: monospace;
}

.ticket-status {
    padding: 0.25rem 0.75rem;
    border-radius: 12px;
    font-size: 0.85rem;
    font-weight: 600;
    text-transform: uppercase;
}

.ticket-status.open {
    background: #ff9800;
    color: white;
}

.ticket-status.pending {
    background: #2196f3;
    color: white;
}

.ticket-status.resolved {
    background: #4caf50;
    color: white;
}

.ticket-status.closed {
    background: var(--text-light);
    color: white;
}

.ticket-subject {
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--text-dark);
    margin-bottom: 0.5rem;
}

.ticket-meta {
    display: flex;
    gap: 1.5rem;
    font-size: 0.9rem;
    color: var(--text-light);
    flex-wrap: wrap;
}

.empty-state {
    text-align: center;
    padding: 3rem;
    color: var(--text-light);
}

.empty-state a {
    color: var(--primary-color);
    text-decoration: none;
}

.empty-state a:hover {
    text-decoration: underline;
}

/* Ticket Form */
.ticket-form {
    max-width: 800px;
}

.ticket-form small {
    display: block;
    margin-top: 0.25rem;
    color: var(--text-light);
    font-size: 0.85rem;
}

.sms-submit-alternative {
    margin-top: 3rem;
    padding: 2rem;
    background: var(--bg-light);
    border-radius: 12px;
    border-left: 4px solid var(--primary-color);
}

.sms-submit-alternative h3 {
    margin-bottom: 1rem;
    color: var(--text-dark);
}

.sms-submit-alternative p {
    margin-bottom: 0.5rem;
    color: var(--text-light);
}

.sms-submit-alternative code {
    background: white;
    padding: 0.25rem 0.5rem;
    border-radius: 4px;
    font-family: monospace;
    font-size: 0.9rem;
}

.sms-example {
    margin-top: 1rem;
    font-size: 0.9rem;
}

#smsNumber {
    color: var(--primary-color);
    font-size: 1.125rem;
}

/* Knowledge Base */
.knowledge-search {
    display: flex;
    gap: 1rem;
    margin-bottom: 2rem;
}

.knowledge-search input[type="search"] {
    flex: 1;
    padding: 0.875rem;
    border: 2px solid var(--border-color);
    border-radius: 8px;
    font-size: 1rem;
}

.knowledge-categories {
    margin-bottom: 2rem;
}

.knowledge-categories h3 {
    margin-bottom: 1rem;
    color: var(--text-dark);
}

.kb-categories-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 1.5rem;
}

.kb-category-card {
    background: var(--bg-light);
    padding: 1.5rem;
    border-radius: 8px;
    border: 1px solid var(--border-color);
    transition: var(--transition);
    cursor: pointer;
}

.kb-category-card:hover {
    box-shadow: var(--shadow);
    transform: translateY(-3px);
    border-color: var(--primary-color);
}

.kb-category-card h4 {
    color: var(--text-dark);
    margin-bottom: 0.5rem;
    font-size: 1.125rem;
}

.kb-category-card p {
    color: var(--text-light);
    font-size: 0.9rem;
    margin-bottom: 0.5rem;
}

.article-count {
    display: inline-block;
    font-size: 0.85rem;
    color: var(--primary-color);
    font-weight: 600;
}

.kb-coming-soon {
    text-align: center;
    padding: 2rem;
    background: var(--bg-light);
    border-radius: 8px;
    color: var(--text-light);
    margin-top: 2rem;
}

/* Admin Panel */
.admin-stats {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 1.5rem;
    margin-bottom: 2rem;
}

.stat-card {
    background: var(--bg-light);
    padding: 1.5rem;
    border-radius: 8px;
    text-align: center;
    border: 1px solid var(--border-color);
}

.stat-card h3 {
    font-size: 0.9rem;
    color: var(--text-light);
    margin-bottom: 0.5rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.stat-number {
    font-size: 2rem;
    font-weight: 700;
    color: var(--primary-color);
}

.admin-actions {
    margin-top: 2rem;
}

.admin-actions h3 {
    margin-bottom: 1rem;
    color: var(--text-dark);
}

.action-buttons {
    display: flex;
    gap: 1rem;
    flex-wrap: wrap;
}

/* Responsive */
@media (max-width: 768px) {
    .dashboard-header {
        flex-direction: column;
        gap: 1rem;
        align-items: stretch;
    }

    .dashboard-header h1 {
        font-size: 1.5rem;
    }

    .dashboard-tabs {
        flex-direction: column;
    }

    .dashboard-tab {
        width: 100%;
    }

    .tickets-filter {
        flex-direction: column;
    }

    .filter-btn {
        width: 100%;
    }

    .knowledge-search {
        flex-direction: column;
    }

    .admin-stats {
        grid-template-columns: 1fr;
    }

    .action-buttons {
        flex-direction: column;
    }

    .action-buttons .btn {
        width: 100%;
    }
}